Shipping & Returns

We offer multiple shipping options to suit your needs. All orders are shipped from our licensed US pharmacy warehouse.

All orders are processed by our pharmacy team before dispatch. Processing typically takes 1–2 business days after payment confirmation.

Processing Schedule

• Orders placed before 2:00 PM EST (Mon–Fri) are processed the same business day.
• Orders placed after 2:00 PM EST are processed the next business day.
• Orders placed on weekends or public holidays are processed the following business day.

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package.

• Tracking emails are sent within 24 hours of dispatch.
• Tracking information may take up to 12–24 hours to update after shipment.
• You can also contact our support team with your order number for a status update.

We understand that privacy is important to our customers. All orders are shipped in plain, unmarked packaging with no reference to the product contents or our pharmacy name on the outside of the box.

• No product names or medical descriptions on outer packaging.
• Return address label shows only a neutral business name.
• Inner packaging keeps products safe and tamper-evident.
• All products are sealed and verified before shipping.

Currently, NZ Wellness Market USA ships to addresses within the United States only. We do not ship to PO Boxes, APO/FPO addresses, or US territories at this time.

Due to the nature of pharmaceutical and wellness products, returns are accepted only under the following circumstances:

Eligible for Return

• Items received damaged or defective upon arrival.
• Items that are incorrect (wrong product or dosage sent).
• Items that are expired at the time of delivery.
• Return request submitted within 7 days of delivery.

Not Eligible for Return

• Opened or used pharmaceutical products (for safety reasons).
• Products returned without original packaging.
• Items returned after 7 days from delivery date.
• Change of mind or incorrect order placed by customer.

Once your return is approved, refunds are processed as follows:

• Refund is issued to your original payment method.
• Processing takes 5–10 business days after we receive and inspect the return.
• You will receive a confirmation email when the refund is issued.
• Bank processing time may vary — allow up to 3–5 additional business days for the amount to appear.

How to Initiate a Return

1. Email us at support@nzwellness.shop with your order number and reason for return.
2. Our team will review your request within 1 business day.
3. If approved, you'll receive return instructions and a return label.
4. Ship the item back within 5 days of approval.