Privacy Policy

NZ Wellness Market USA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and place orders with us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

Personal Information You Provide

• Full name, email address, phone number
• Billing and shipping address
• Payment details (processed securely — we do not store full card numbers)
• Date of birth and age confirmation
• Health-related information you voluntarily submit

Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and session data
• Cookie and tracking pixel data

We use the information we collect for the following purposes:

• To process and fulfill your orders.
• To send order confirmations, shipping updates, and receipts.
• To verify your identity and age for regulated products.
• To provide customer support and resolve disputes.
• To improve our website, products, and user experience.
• To send promotional emails (only with your consent — you may opt out at any time).
• To comply with legal and regulatory obligations.
• To detect and prevent fraud or unauthorized activity.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Payment processors, shipping carriers, and IT service providers who assist in our operations — all bound by confidentiality agreements.
• Legal Compliance: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
• Safety: To protect the rights, property, or safety of our users or the public.

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function (e.g., shopping cart, login session).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

NZ Wellness Market USA takes HIPAA (Health Insurance Portability and Accountability Act) compliance seriously. We implement the following measures to protect your health information:

• All health-related data is encrypted in transit and at rest.
• Access to personal health information is strictly limited to authorized personnel.
• We maintain a comprehensive data breach response plan.
• Employee training on HIPAA privacy rules is conducted regularly.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Portability: Request your data in a portable, machine-readable format.

To exercise any of these rights, please contact us at privacy@nzwellness.shop.

We implement industry-standard security measures to protect your personal information:

• 256-bit SSL/TLS encryption for all data transmissions.
• PCI-DSS compliant payment processing — we never store card details.
• Regular security audits and vulnerability assessments.
• Secure server infrastructure with restricted access controls.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password for your account.

If you have questions or concerns about this Privacy Policy, please contact our Privacy Officer:

• Email: privacy@nzwellness.shop
• Address: NZ Wellness Market USA, Privacy Department, United States
• Response Time: We respond to all privacy inquiries within 5 business days.