Payment Policy

This Payment Policy outlines how NZ Wellness Market USA processes payments, the methods we accept, and how we protect your financial information. We are committed to providing a safe and seamless payment experience.

We accept the following payment methods for all orders:

The security of your payment information is our highest priority. We implement multiple layers of protection:

• All payment data is encrypted using industry-standard 256-bit SSL/TLS technology.
• We are fully PCI-DSS compliant — we never store your full card number, CVV, or PIN.
• Payment processing is handled by certified third-party payment processors.
• Your billing information is used solely for transaction processing.

When placing an order, you must provide accurate and complete billing information. Your billing address must match the address on file with your card issuer to avoid transaction failure.

• Payment is charged at the time of order placement.
• You will receive a digital receipt via email upon successful payment.
• The charge will appear on your statement as "NZ Wellness Market" or similar.
• Taxes are calculated based on your shipping address and added at checkout.

If your payment fails, your order will not be processed. Common reasons for payment failure include:

• Insufficient funds in the account.
• Incorrect card number, expiry date, or CVV entered.
• Billing address does not match card records.
• Card issuer blocking the transaction for security reasons.
• Daily transaction limits reached on the card.

What To Do

• Double-check all entered card details and try again.
• Contact your bank to confirm the card is authorized for online transactions.
• Try a different payment card.
• Contact our support team if you continue to experience issues.

All transactions on NZ Wellness Market USA are processed in US Dollars (USD). If your card is issued in a different currency, your bank or card issuer will apply their applicable exchange rate and any foreign transaction fees.

NZ Wellness Market USA is not responsible for any currency conversion charges applied by your financial institution.

We periodically offer discount codes and promotional offers. The following terms apply to all coupons:

• Only one coupon code may be applied per order.
• Coupon codes cannot be combined with other promotions unless explicitly stated.
• Codes have expiration dates and are valid only within the specified period.
• Discounts apply to the subtotal before tax and shipping (unless specified otherwise).
• Coupons have no cash value and cannot be exchanged for cash.
• We reserve the right to refuse or revoke coupons obtained fraudulently.

To protect our customers and business, we actively monitor for fraudulent transactions. We reserve the right to:

• Cancel any order suspected of being fraudulent.
• Request additional identity verification before processing high-value orders.
• Report fraudulent activity to the appropriate authorities.
• Block accounts involved in fraudulent chargebacks or disputes.

If you believe there has been unauthorized use of your payment method on our platform, contact us immediately at support@nzwellness.shop.